How to Fix Microsoft Office 2013 "Stopped Working" Error

troubleshooting microsoft office

You need to create a Microsoft Word document but you are stopped with an error message that you just cannot imagine how and where it came from.

Microsoft Word, Excel or PowerPoint and even Microsoft Outlook has Stopped working is a very common error message.

"Office 2013 applications crash on launch at the splash screen Screenshot"


Symptoms:

When launching any of the Office 2013 applications, the splash screen will be displayed, but the application will immediately crash.

Cause :

This problem has been seen to be caused by certain versions of the third-party DisplayLink User Mode Driver (dlumd32.dll), specifically versions of the dlumd32.dll file lower than 8.7.x.

For some it is because of a third party application / software.

Office programs may crash with the FineReader add-in installed 

Resolution:

If you have ABBYY FineReader installed and receive one of the following errors while either starting or using an Office program:

Microsoft Excel 2013 has stopped working
Microsoft Outlook 2013 has stopped working
Microsoft Word 2013 has stopped working
Microsoft PowerPoint 2013 has stopped working
Microsoft Publisher 2013 has stopped workingYou might also see this error when you try to start Microsoft Outlook:

Cannot start Microsoft Outlook. Cannot open the Outlook window.

You might be seeing the above error messages because the version of your ABBYY FineReader add-in is outdated.

 Let's check and see if that's what's causing your problem.

 To do that, we're going to disable the add-in by running your Office program in Safe mode:


Starting an Office application in the Safe mode

  1. Exit any running Office programs.
  2. To start your Office application in Safe Mode, click Start > All Programs Accessories > Run in Windows 7, go to your Start screen in Windows 8, type one of the following commands:
    • Type excel /safe and press Enter to start Excel 2013
    • Type outlook /safe and press Enter to start Outlook 2013
    • Type winword /safe and press Enter to start Word 2013
    • Type powerpnt /safe and press Enter to start PowerPoint 2013
    • Type mspub /safe and press Enter to start Publisher 2013
  3. If the Office program runs normally, continue on to the next section: Disabling the ABBYY FineReader add-in".
    If the Office application doesn’t start in Safe Mode, the add-in is not causing a problem.

Disabling the ABBYY FineReader add-in

  1. Keep the Office application running in the Safe Mode.
  2. Click File > Options > Add-Ins.
  3. Next to the Manage list, click Go.
  4. Uncheck the ABBYY FineReader add-in and click OK.
  5. Restart the application (not in Safe Mode this time).
If the Office application starts, the add-in is causing the problem. Visit the ABBYY FineReader website to find out if there’s an updated version you can install. 

If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.

"By experience, Removing / Uninstalling the ABBY FineReader Resolved the issue."

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